Refund policy
We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artproof, so please make sure you check the spelling and details carefully, including names and dates.
In the very unlikely event that your item is damaged in transit (and you selected a shipping option that included insurance) please send through a photo of the damaged product and we will organise a replacement.
Please note as all products are personalised we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange.
You have 30 days from the date of purchase to initiate a return/exchange.